Privacy Policy

Backup Power Solutions ("we," "us," or "our") operates the website located at backuppower.solutions (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or submit a service inquiry. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Information We Collect

We collect information you voluntarily provide when you fill out our contact form, request a quote, or otherwise interact with us. This may include:

• Full name
• Phone number
• Email address
• Service address
• Details about your power needs or service request
• Generator specifications and home size (when using our Quote Calculator)

We may also automatically collect certain technical data when you visit the Site, including your IP address, browser type, operating system, referring URLs, and pages viewed. This data is collected through standard server logs and analytics tools and is used solely to improve Site performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service inquiries and quote requests
• To schedule consultations, installations, and maintenance appointments
• To send you relevant information about our services
• To improve our website and customer experience
• To comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, managing customer records, or providing services (e.g., scheduling software, CRM platforms). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the Site. We do not use cookies to track your activity across third-party websites.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data transmitted between your browser and our servers is encrypted using SSL/TLS. While we take reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided in Section 9 below.

8. Children's Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.